Welcome to Mi Ciela. These Terms & Conditions (“Terms”) explain the rules that apply when you visit our website, browse our collections, create an account, or place an order. By using the website, you agree to these Terms to the extent permitted by applicable law.
01 Overview
This online store operates under the name Mi Ciela (“Mi Ciela,” “we,” “our,” or “us”) and is based in Miami, Florida. These Terms apply to visitors and customers who use our website and online store.
By placing an order, you acknowledge that you have reviewed these Terms together with any policies linked at checkout. If you do not agree with the Terms, please do not use the website or place an order.
02 Eligibility & Accounts
You must be legally able to enter into a purchase agreement in your jurisdiction, or have permission from a parent or legal guardian where required. You are responsible for keeping your account credentials confidential and providing accurate information when ordering.
Please notify us promptly if you believe your account has been used without authorization.
03 Products & Details
We aim to present accurate product descriptions, materials, photographs, dimensions, weights, and other details. Product photographs may look slightly different depending on lighting, screen settings, and natural variations in jewelry finishes.
The description on each product page identifies that item's stated materials and characteristics. Please review these details before purchasing. Measurements and weights may be approximate where identified as such. Contact us before ordering if you need clarification.
04 Prices & Availability
Prices are displayed in the currency selected or shown at checkout. Taxes, delivery charges, and other applicable fees, if any, will be presented during checkout before you submit your order.
Products, promotions, and availability may change. If an obvious pricing or listing error affects an order, we will contact you with the available options and handle any cancellation or refund in accordance with applicable law.
05 Orders & Payments
Orders are subject to product availability, payment authorization, and our acceptance. An automated order confirmation acknowledges receipt of your request and does not necessarily mean your order has been accepted or dispatched.
We may contact you if additional information is required or if an order cannot be fulfilled. Any authorized refund will be processed using an appropriate available payment method, subject to applicable law and the payment provider's processing times.
If third-party payment or installment options are offered at checkout, their separate terms and eligibility requirements also apply.
06 Shipping & Delivery
Available shipping destinations, delivery options, costs, and estimated timelines are shown during checkout or in our Shipping Policy. Delivery times are estimates unless expressly stated otherwise.
Delivery may be affected by carrier operations, customs procedures, holidays, or circumstances outside our control. If international shipping is offered, applicable import duties and taxes may be charged according to the destination's rules and the information provided at checkout. Your mandatory legal delivery rights remain unaffected.
07 Returns & Exchanges
Please consult our Returns & Exchanges Policy for the return window, eligibility criteria, item conditions, return procedure, and any applicable shipping costs. These details must be reviewed before placing an order.
Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection laws.
08 Jewelry Care & Warranties
Jewelry should be handled and stored with care. Depending on the piece, exposure to chemicals, fragrances, moisture, abrasive materials, and impact can affect its appearance or condition. Follow any product-specific care information supplied with your order.
Any express warranty offered for a product will be described on the relevant product page or in the accompanying documentation. We do not make additional warranty promises through these Terms. Your rights under applicable law are not excluded.
09 Offers & Promotions
Discounts, promotional codes, and special offers may have their own eligibility requirements, valid dates, and exclusions. Where an offer has additional conditions, those conditions will be displayed with the offer. Promotions cannot be combined unless explicitly stated.
10 Intellectual Property
Except where otherwise indicated, original website text, design, branding, photographs, and other materials owned or licensed by Mi Ciela are protected by applicable intellectual property laws. You may use the website for personal shopping, but may not reproduce or commercially exploit protected content without the relevant owner's permission.
11 Acceptable Use
You agree not to misuse the website, interfere with its security or operation, attempt unauthorized access, submit fraudulent transactions, or use the website for unlawful activities. We may take reasonable steps to protect our customers and website, consistent with applicable law.
12 Third-Party Services
Our website may include links or integrations involving payment processors, delivery carriers, social media platforms, and other third parties. Services provided by those parties may be governed by their own privacy notices and terms. We do not control their independently operated websites or services.
13 Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses resulting solely from events outside our reasonable control or from improper use of the website. Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including mandatory consumer rights and remedies.
14 Privacy
Information collected when you browse, contact us, or place an order is handled as described in our Privacy Policy. Please review that policy to understand our data practices and available privacy choices.
15 Governing Law
Subject to any mandatory consumer protection provisions and jurisdictional rules, these Terms are governed by the laws of the State of Florida, United States. Nothing in this provision deprives a customer of protections that cannot lawfully be waived.
16 Changes to These Terms
We may update these Terms as our business practices, website features, or legal requirements change. The “Last updated” date at the top will indicate when this version was revised. Any changes affecting existing orders will be handled in accordance with applicable law.
17 Contact Information
If you have questions about these Terms, an order, or one of our policies, please reach out through our Contact Us page or the following details:
- Business: Mi Ciela
- Email: yanetmaria72@gmail.com
- Location: Miami, Florida
We're Here to Help
Have a question about your shopping experience? Our team would be happy to hear from you.
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