Privacy Policy

01 Who We Are

This Privacy Policy describes how Mi Ciela ("Mi Ciela," "we," "our," or "us"), based in Miami, Florida, may collect, use, disclose, and protect personal information when you visit our website, browse jewelry, contact us, create an account, or purchase products.

This notice applies to information processed in connection with our online store. Some practices described below depend on the website features and services that are enabled.

02 Information We Collect

Depending on how you interact with our store, we may collect the following:

• Contact details: your name, email address, phone number, and messages you send to us.
• Order and delivery details: billing or shipping address, purchased items, order totals, delivery information, and order status.
• Account details: username, account preferences, and order history, if customer accounts are available.
• Payment-related details: payment method, transaction status, and payment confirmations received from a payment provider. Payment card information may be collected directly by the payment provider, depending on the checkout setup.
• Technical and browsing data: IP address, browser and device information, site usage, cookies, and similar technologies, where enabled.
• Marketing preferences: newsletter subscriptions or preferences you choose to share.

03 How We Collect Information

We receive information when you enter it into checkout or account forms, contact us, subscribe to updates, or otherwise communicate with us. Our website and approved service providers may also collect certain technical information automatically through necessary site functions, cookies, or optional analytics and advertising tools.

04 How We Use Your Information

We may use personal information to:

• Process orders, payments, shipping, returns, and customer service requests.
• Provide customer accounts and display purchase history, where offered.
• Respond to inquiries and send essential order or service communications.
• Help prevent fraud and maintain the safety and functionality of the website.
• Analyze and improve the shopping experience, when analytics tools are enabled.
• Send promotional communications if you have subscribed or when otherwise permitted by applicable law.
• Meet applicable recordkeeping, tax, and legal obligations.

05 Cookies & Similar Technologies

Our store may use cookies and similar technologies to maintain shopping carts, remember preferences, support secure checkout, and keep the site working properly. Depending on the services installed, analytics or advertising cookies may also be used to understand visits or measure marketing campaigns.

You can manage or remove many cookies using your browser settings. Blocking necessary cookies may affect cart, login, or checkout features. Where required by law, optional cookies should be managed through an appropriate consent mechanism on the website.

06 Payments & Checkout

When you place an order, checkout information is used to process your purchase. Payments may be handled by an independent third-party payment processor that applies its own privacy policy and security practices. The identity of the processor and available payment methods depend on the options displayed at checkout.

We may receive information such as transaction confirmation, billing details, and payment status needed to administer your order. Please review the privacy terms of the payment option you select.

07 When We Share Information

We may share only the information reasonably needed with service providers that support store operations, such as:

• Website hosting and e-commerce technology providers.
• Payment processors and fraud-prevention services.
• Shipping companies and fulfillment providers.
• Customer support, email, analytics, or advertising services, if enabled.
• Professional advisers or authorities when reasonably necessary to comply with the law or protect rights.

These parties may process data on our behalf or independently, depending on the service. The service providers involved depend on the features and options used by our store. You may contact us with questions about information shared with a particular service.

08 Advertising & Marketing

If you opt in to receive marketing messages, we may send you news, jewelry collections, or special offers. You can unsubscribe through the link in a marketing email, when provided, or contact us directly.

If advertising or social-media tracking tools are installed, they may collect information about website interactions in accordance with their settings and applicable law. Where applicable, these activities are subject to consent choices and other protections required by law.

09 How Long We Keep Information

We retain personal information for as long as reasonably necessary to handle purchases, support customers, maintain business records, resolve disputes, and comply with legal obligations. The period may vary by type of information and the circumstances of the order.

If you have questions about how long a particular category of information is retained, please contact us using the details below.

10 Data Security

We seek to use reasonable administrative, technical, and organizational measures appropriate to the personal information we handle. No online transmission or storage system is entirely risk-free, so we cannot guarantee absolute security.

Please protect your account password and contact us if you believe your account or information has been accessed without authorization.

11 Your Privacy Choices & Rights

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, and to object to or limit certain uses.

You may also choose whether to sign up for promotional communications and manage certain cookies through browser settings or any available site controls. To make a privacy request, email yanetmaria72@gmail.com. We may need to verify your identity and may retain information where permitted or required by law.

12 International Visitors

Mi Ciela is based in Miami, Florida, United States. If you access the store from another country, information may be processed in the United States or in other places where relevant service providers operate. Applicable privacy protections and rights can vary by location.

13 Children’s Privacy

Our online jewelry store is intended for a general audience and is not designed for children under 13. We do not intend to knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, please contact us so the situation can be reviewed.

14 Third-Party Websites

Our website may link to external sites, including payment services or social media platforms. Their privacy practices are governed by their own policies, and we encourage you to review those notices when leaving our website.

15 Changes to This Policy

We may revise this Privacy Policy when our store features, business practices, or legal obligations change. The “Last updated” date above identifies the version currently presented here. Material changes will be communicated where required by applicable law.

16 Contact Mi Ciela

For questions about this Privacy Policy or to request assistance with your personal information, contact us using the following details:

• Business: Mi Ciela
• Location: Miami, Florida, United States
• Email: yanetmaria72@gmail.com